In a recent study by leading IT analyst firm Enterprise Management Associates (EMA), 87% of organizations reported having some level of ESM (enterprise service management) deployment from their ITSM platform/team. What’s more, given a healthy selection of possible responses, 38% rated the impact of supporting ESM as “transformational” on the relationship between IT and business stakeholders. These potentially game-changing advances are not free of challenge, however.
Designed to benefit ESM/ITSM practitioners who want to know where they stand compared to their colleagues, this report drills into details of adoption and implementation, including:
Extending your ITSM solution to ESM doesn’t need to be hard—but it does pay off to go into the process with a solid plan. Download EMA’s research report today.