ANALYST RESEARCH

See How ITSM Vendors Are Placed in the Gartner 2020 Magic Quadrant

Gartner Magic Quadrant
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Considering a new ITSM tool? Start with the Gartner Magic Quadrant.

The Gartner Magic Quadrant for IT Service Management Tools provides an invaluable resource for evaluating ITSM vendors. In this report, you'll find recommendations for defining your ITSM requirements as well as a side-by-side look at the industry landscape. Magic Quadrant information includes:

  • Vendor viability, competitive strengths, and cautions
  • Top considerations for ITSM technology and service selection
  • Vendors placed on 2020 the Magic Quadrant
  • An in-depth assessment of Cherwell’s IT service management solution

See how each ITSM vendor is placed and get recommendations for selecting a solution that matches your needs.

Gartner; Magic Quadrant for IT Service Management Tools; Rich Doheny, Keith Andes, Mark Cleary; October 29, 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.