ANALYST RESEARCH

IDC: Great Retail Experiences Start with High Performing Systems

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Are you prepared for tomorrow's technology?

What one thing should retailers do right now to stay ahead of the digital curve?

IDC’s recent Analyst Connection Q&A with Vice President Leslie Hand answers this question and more, giving retailers practical advice on optimizing business processes and customer interactions in today’s fast-paced environment.

Leslie shares her take on topics including how to:

  • Meet – and exceed – customer expectations from a systems perspective
  • Address challenges like cart abandonment, inventory availability, and personalization
  • Make smart investments in your infrastructure
  • Balance the needs of today’s shopper with your future roadmap
  • Consider augmented intelligence and reality, IoT, anticipatory fulfillment, and more