Looking to invest in a new IT Service Management (ITSM) tool? Info-Tech’s Emotional Footprint Report is paramount to your decision-making process, providing the nitty-gritty details that you need to know before partnering with a new vendor.
Hear from real-life customers on their experiences with each vendor so you can get an unbiased view on each one’s service experience, how they approach conflict resolution, their negotiation and contract process, how they support strategy and innovation and the impact of their product. Understand whether the vendor you’re choosing:
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