ANALYST REPORT

Get Info-Tech’s 2020 Emotional Footprint Report Comparing 17 ITSM Tools

Get Info-Tech’s 2020 Emotional Footprint Report Comparing 17 ITSM Tools
Download Report Now

Hear on the experiences of 794 users

Looking to invest in a new IT Service Management (ITSM) tool? Info-Tech’s Emotional Footprint Report is paramount to your decision-making process, providing the nitty-gritty details that you need to know before partnering with a new vendor.

Hear from real-life customers on their experiences with each vendor so you can get an unbiased view on each one’s service experience, how they approach conflict resolution, their negotiation and contract process, how they support strategy and innovation and the impact of their product. Understand whether the vendor you’re choosing:

  • Is respectful vs. disrespectful
  • Is selfish vs. altruistic
  • Is a big fat liar vs. trustworthy
  • Is greedy vs. generous
  • Is deceptive vs. transparent
  • Charges for product enhancements vs. includes them
  • And more!

No one wants to sign a contract with a vendor and regret it later. Download the report today and hear from your peer’s past experiences so you don’t have to.