Get Info-Tech's 2020
Comparison of 16 ITSM Tools

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Make your vendor selection easier with insights from 750 users

Considering a new IT service management (ITSM) tool? Info-Tech's ITSM Data Quadrant Report provides a comparison of the most popular ITSM products based on the experiences of real users. 

Each product is compared and contrasted with other vendors in the category to create a holistic, unbiased view of the ITSM product landscape. Products are ranked based on user satisfaction with product capabilities, including:

  • Overall business value delivered
  • Breadth and depth of key features
  • Ease of implementation, administration, customization and data integration
  • Availability and quality of vendor support and training

As an added bonus, you'll receive the individual product scorecard for Cherwell Service Management, featuring a ranking matrix for all evaluated features, customer primary selection criteria, and customer retention statistics.