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18 ITSM Tools

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Make your vendor selection easier with insights from 750 users

Considering a new ITSM tool? Info-Tech's comparison of the most popular ITSM products helps prospective buyers make better decisions by leveraging the experience of real users.

Each product is compared and contrasted with other vendors in the category to create a holistic, unbiased view of the ITSM product landscape. Products are ranked based on user satisfaction with product capabilities, including:

  • Overall business value delivered
  • Breadth and depth of key features
  • Ease of implementation, administration, customization and data integration
  • Availability and quality of vendor support and training

As an added bonus, you'll receive the individual product scorecard for Cherwell Service Management, featuring a ranking matrix for all evaluated features, customer primary selection criteria, and customer retention statistics.