ANALYST RESEARCH

Compare Enterprise Service Management Tools in Ovum's 2019 Report

Gartner Magic Quadrant
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Learn how service management can extend beyond IT to drive a superior employee experience


If your IT team is like most, you're being asked to improve the daily work experiences of employees by enabling non-IT lines of business such as HR, Facilities, and Legal, to deliver consumer-like, highly engaging services. Is your current ITSM tool flexible enough to support use cases across the enterprise?

Ovum's 2019 Market Radar report reveals the ITSM tools most capable of delivering a modern, frictionless, and engaging service experience that transcends departmental silos. You'll receive: 

  • A comprehensive overview of the enterprise service management vendor landscape
  • A side-by-side comparison of ten ITSM vendors based on capabilities such as core service and support, automation and AI, analytics, integrations, and more
  • Industry trends driving organizations to adopt a more holistic, enterprise-wide approach to service delivery
  • An in-depth assessment of Cherwell’s IT service management solution, named a “leader” by Ovum

See how each vendor compares, and get recommendations for selecting a solution that matches your needs. Download your complimentary copy of the Ovum Radar Report.