Analyst Report | Ovum Radar Report for Enterprise Service Management

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Learn how service management can extend beyond IT to drive a superior employee experience

If your IT team is like most, you're being asked to improve the daily work experiences of employees by enabling non-IT lines of business such as HR, Facilities, and Legal, to deliver consumer-like, highly engaging services. Is your current ITSM tool flexible enough to support use cases across the enterprise?

Ovum's 2019 Market Radar report reveals the ITSM tools most capable of delivering a modern, frictionless, and engaging service experience that transcends departmental silos. You'll receive:

A comprehensive overview of the enterprise service management vendor landscape
A side-by-side comparison of ten ITSM vendors based on capabilities such as core service and support, automation and AI, analytics, integrations, and more
Industry trends driving organizations to adopt a more holistic, enterprise-wide approach to service delivery
An in-depth assessment of Cherwell’s IT service management solution, named a “leader” by Ovum

See how each vendor compares, and get recommendations for selecting a solution that matches your needs. Download your complimentary copy of the Ovum Radar Report.

ANALYST RESEARCH

Compare Enterprise Service Management Tools in Ovum's 2019 Report

Learn how service management can extend beyond IT to drive a superior employee experience