Defining a service catalog is one of the most substantial ITSM challenges for many organizations. It starts by first identifying services and understanding how various components work together to deliver value and outcomes. Next, service descriptions that convey what is being delivered must be written in a way that makes sense to the customer. Getting to this point is certainly an achievement!
How do we organize these service descriptions into a service catalog that is useful to the business? Within this article, Doug Tedder identifies items to be considered prior to starting a service catalog.
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