Practical Guidance for Ensuring Business Continuity in Uncertain Times
The magnitude of IT and workforce disruption that's taken place in recent weeks has tested the mettle of IT teams everywhere. As workers transition from office to home, staff are racing to deliver the tech and services employees need to do their jobs, as well as introduce new systems and processes that boost productivity.
How can IT keep up with increased user demands and call volumes, while proactively laying the groundwork for success in this new paradigm of remote work? Read this handbook for ITSM leaders to uncover:
- Immediate steps you can take to manage the transition—from securing your network, to automating key processes, to partnering with human resources on critical workflows
- Key aspects of self-service that must be prioritized, such as new service catalog offerings, portal features, and remote access
- How to move from simply "enabling" employees to fully "empowering" your remote workfoce with knowledge, collaboration, automation, and shared services
- Concrete guidance for building a resilient service management strategy that stands the test of time—no matter where your employees are working