ITSM Best Practices for State and Local Government Organizations

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5 Ways State and Local Government Organizations Can Thrive with the Right ITSM Solution

Statewide and federal agencies. Educational institutions. Municipalities. Court systems. These varied organizations may not appear to have much in common, but dig beneath the surface, and it's clear that all public sector organizations share a common mission: providing citizens—the public—with the best possible service. Not to mention that these organizations are serving the public operate under set constraints, such as a taxpayer-funded budget and strict governmental regulations and processes.

In this playbook, five public sector organizations share how they use Cherwell Service Management to free up budget and time, automate and modernize processes, and improve customer satisfaction through superior service delivery. 

Download the Playbook to learn how you can bring ITSM to the business and use it as an operational advantage.