EBOOK

IT Service Management Plays Beyond IT

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How 7 Organizations Created Operational Advantage by Extending ITSM Practices to Other Departments

As IT teams look for ways to increase productivity and optimize costs throughout the business, they discover how ITSM technology and processes successfully support departments outside the traditional boundaries of IT. In this playbook, seven companies share how they use Cherwell Service Management to improve efficiency and transparency in multiple areas of the business, including Finance, Facilities, Customer Relationship Management, and more.

By bringing the concepts and fundamentals of ITSM to other areas of the organization, these IT teams have helped departments modernize their approach to service delivery, save time and money, and better serve their internal customers.

Download the playbook to learn how you can do the same.