EBOOK:  LESSONS FROM 7 IT LEADERS

IT Service Management Plays Beyond IT

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Create Operational Advantage by Extending ITSM Systems & Practices to Other Departments


As IT teams look for ways to increase productivity, optimize costs, and modernize the service experience throughout the business, they discover how ITSM technology and processes successfully support departments outside the traditional boundaries of IT. 

In this eBook, seven IT leaders share how they use Cherwell to automate workflows and improve service delivery within Facilities, Accounts Payable, Inventory Management, Training Certification, and more. You'll learn:

  • How to make the business case for enterprise service management
  • Innovative use cases for applying ITSM principles and practices to automate non-IT processes
  • What to look for in an ITSM platform that will support service management use cases beyond IT

Download the playbook now to learn from these IT leaders' successes.