Ready or Not, AI is Coming: 5 Practical Steps You Can Take Now to Prepare

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The time is NOW to begin laying the groundwork for AI

Artificial intelligence, despite all the hype that surrounds it, is an undeniable trend with real and tangible benefits. Unfortunately, the average IT organization is woefully unprepared to take advantage of AI and all it has to offer.

The good news? There are practical steps ITSM leaders and practitioners alike can take today to lay the groundwork for adoption and success. In this exclusive eBook, you'll learn:

  • How artificial intelligence will transform ITSM practices across the board
  • Key characteristics of an AI-driven service desk
  • The barriers standing in the way of adoption
  • Five areas of focus that will enable you to jump-start your AI initiative