In today's fast-paced digital environment, the role and value of ITIL have been hotly debated. Some claim the framework is too rigid to accommodate rapidly-shifting organizational priorities, emerging business needs, and the demands of a digital workforce. But, at the same time, ITIL holds many timeless truths.
So where’s the line?
While there’s no doubt about the fundamental value of ITIL, problems can—and do—arise when it is seen as "dogma" and its guidance applied too literally. If you’re following ITIL practices, check out this eBook to ensure these principles aren’t holding you back. Content includes: