In today's fast-paced digital environment, the role and value of ITIL have been hotly debated. Some claim that it's too rigid a framework to accommodate rapidly shifting organisational priorities, emerging business needs, and the demands of a digital workforce.
But ITIL still holds many timeless truths, providing a solid foundation and a common language for IT service management in these rapidly changing times. However, problems can—and do—arise when ITIL is seen as "dogma," and its guidance applied too literally.
If you suspect ITIL is slowing you down, read this eBook to uncover:
Discover practical strategies for adapting ITIL to meet the needs of your digital enterprise.