Top 10 Criteria for Choosing a Next-Gen ITSM Platform

Top 10 Criteria for Choosing a Next-Gen ITSM Platform
Download the Evaluation Guide

Researching ITSM software? Simplify the process with this guide.

Selecting a new IT service management (ITSM) tool has never been a straightforward process. With dozens of alternatives ranging from basic ticketing functionality to complex enterprise suites, it's easy to get bogged down in an ever-growing list of requirements, conflicting stakedholder views, and endless vendor demos and pitches. 

In this guide for buyers, industry expert and analyst Stephen Mann lays out the ten most important criteria to drive the evaluation and selection of an ITSM platform that will deliver the business outcomes your organization seeks. You'll receive pragmatic guidance for evaluating:

  • ITSM "table stakes"
  • Alignment with best practice frameworks
  • Ease of configuration and use 
  • Total cost of ownership (TCO)
  • And much, much more

Choosing the right solution doesn’t need to be hard—but it does pay off to go into the process with a solid plan. Download Stephen Mann's evaluation guide today.