The New CIO Imperative:
Work Process Integration

The Definitive Guide to Service Desk KPIs and Metrics
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Study Reveals Why Digital Transformation On Its Own Isn't Enough

It's no surprise that companies with tightly integrated cross-functional work processes are more efficient, productive, and profitable. But while digital transformation initiatives have been enthusiastically embraced, efforts to integrate and automate work processes across traditional functional silos have languished. 

This study, pioneered by Cherwell and Lawless Research, reveals the ways in which companies with highly integrated cross-functional processes outperform their peers. You'll learn: 

  • Your own organization’s maturity with respect to work process integration—not just digitization
  • The relationship between process integration and worker satisfaction, productivity, and other business outcomes
  • How to win by taking the lead in cross-functional integration—and practical steps to get started

Download the research, and discover how you can maximize your digital transformation efforts with cross-functional process integration.