It's Time for ITSM to Embrace DevOps—Here's How to Get Started

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Despite the increasing enterprise interest in DevOps, it’s taken some time for the ITSM community to fully embrace the DevOps philosophy, along with the modern development approaches it draws from. However, as key participants in the IT value chain, it’s imperative that ITSM practitioners get involved in their organizations’ DevOps ambitions.

This paper was created specifically for ITSM practitioners to bring them up to speed with DevOps, and to offer practical guidance for getting started. The paper addresses the following important areas:

  • What is DevOps?
  • Why DevOps came about
  • The benefits of embracing DevOps
  • How ITSM practitioners can get started with DevOps

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