Power Your Digital Transformation Initiatives with ESM


  • 6 am PT | 9 am ET | 2 pm GMT | 3 pm CET
  • Live Webinar Series
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Today, your employees want and expect the consumer-type experiences that they’re accustomed to in their personal lives from your internal departments. This includes more traditional IT services (ITSM) but also services from other departments such as human resources, facilities, finance and many others.

Providing consistent services throughout your enterprise will not only raise employee satisfaction, but will also considerably increase employee productivity levels.

To help your organization understand these needs and opportunities, this webinar series will explain and demonstrate how, through enterprise service management (ESM), your organisation can better support its employees.

Read on for details on these six webinars, along with when to join.

Webinar 1: Transform Your Organization with Enterprise Service Management
Available On-Demand

Enterprise service management (ESM) goes beyond sharing well-known ITSM tooling with other business functions in the enterprise. ESM is a strategic approach that involves people, process, and technology changes.

The journey can begin by replicating certain successful practices from the IT service management world, but it requires a more comprehensive understanding of the respective departments expected to provide services for the employees.

Supported by real-life customer examples, this on-demand we will explore:

  • What foundational elements to consider as you embark—or continue—on your ESM journey
  • The required capabilities for an ESM platform approach
  • What organizational and technical capabilities have proven to be successful

Webinar 2: Accelerate Innovation and Transformation Through a No-Code Approach
22 October, 6 am PT | 9 am ET | 2 pm GMT | 3 pm CET

Highly skilled programmers have their merits, but when it comes to innovating quickly—and within your organization’s budget—a better option is to democratize development. This empowers your staff, spurs innovation, and accelerates time-to-market—three factors that are key to a successful digital transformation strategy.

Supported by compelling customer examples and real-live demonstrations, this webinar will explore:

  • No-code, low-code, and pro-code: What’s the difference (and why it matters)
  • A look at the possibilities offered by an end-to-end, no-code platform
  • An on-the-spot demonstration of Cherwell’s platform and how it can be used to configure and build portals, forms, dashboards, widgets, or even entirely new business applications.


Webinar 3: ITOM + ITSM = Operational Efficiency
19 November, 6 am PT | 9 am ET | 2 pm GMT | 3 pm CET

If you’re eager for business transformation, the key is to pair operations management with next-gen service management. This marriage provides deep visibility into operations, allows you to become proactive instead of reactive, and also offers ample cost-saving opportunities.

In this webinar, we’ll explore:

  • The importance of resilient operations to enable great efficiency and allow your organization to deepen its maturity level
  • How combining ITSM and ITOM enables greater visibility into your operational footprint
  • How your organization can move toward a “predict and prevent” strategy, and away from a reactive one
  • Cost-savings available through detecting spending on shadow IT, reducing audit risk, and more


Webinar 4: Elevate Employee Experience with Cherwell’s HRSM Solution
26 November, 6 am PT | 9 am ET | 2 pm GMT | 3 pm CET

IT departments have already benefited from the power of service management workflows. Don’t limit that impact to a single department. By introducing service management principles to human resources, you will boost the employee experience and productivity.

This will allow your HR departments to streamline and automate many processes such as employee on/off-boarding, case and request management, employee document management, and many other administrative tasks.

In this webinar we’ll explore:

  • Share the benefits of human resources service management (HRSM) throughout the entire employee journey
  • Show how providing omni-channel self service capabilities improves employee satisfaction and HR productivity
  • Demonstrate common HR workflows such as onboarding, case and request management, document administration and more


Webinar 5: How Do You Manage Your External Customers?
10 December, 6 am PT | 9 am ET | 2 pm GMT | 3 pm CET

Customer satisfaction is key, no matter the industry or vertical of your organization. However, customer expectations might have outpaced your organization’s technology environment. Customers want help anywhere, anytime—they want issues to be fixed rapidly and to stay informed on progress, as well as finding answers by themselves.

Beyond providing a seamless customer engagement, organizations should also consider an integrated approach to customer service by tying in the departments related to providing services. Only an integrated end-to-end approach encompassing engagement, service operations, and even eventual field services will allow organizations to remain efficient and competitive.

In this webinar we’ll explore:

  • How to offer omni-channel self-service customer engagement
  • How to enable integrated, automated, and collaborative service operations ranging from customer case resolution to field service dispatching
  • How to become proactive and resolve issues before customers even know about them

Webinar 6: The Business Value & Benefits of Enterprise Service Management
21 January, 6 am PT | 9 am ET | 2 pm GMT | 3 pm CET 


While the practical benefits of an enterprise service management (ESM) capabilities will become clear throughout this entire webinar series, the economic impact is sometimes more difficult to grasp.

Based on analyst research and best practices applied to a representative customer sample, we will explain the tangible financial benefits of a true end-to-end, no-code, enterprise service management approach.

In other words, we will look at the direct impact of technical capabilities on key economic benefits such as:

  • Increased service provider and user productivity
  • Quicker resolutions
  • Less cases, requests, or incidents
  • More automated processes
  • Faster time to market and innovation
  • Lower total cost of ownership (TCO)
  • More satisfied users
  • Higher Net Promoter Score (NPS)