Worcester Polytechnic Institute (WPI) started its IT service management (ITSM) journey nearly four years ago. Hear how they embraced their journey by facing the big organizational challenges head-on, breaking down functional silos, and getting IT teams working together to move forward multiple ITSM initiatives.
Limited budgets, resistance to change, and lack of resources didn't stop them from achieving lofty goals such as improving operational efficiency, documenting processes, reducing unplanned major incidents, and getting a handle on IT changes. In this webinar WPI shares their experiences, the road map they used to meet these goals, and the challenges and lessons learned along the way. This is a great webcast for those just getting started or those looking to re-ignite stalled ITSM efforts? Learn how to embrace the journey!
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