Speaker Bio Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
More than ever, employee satisfaction is a key performance metric for the IT service desk – and one of the most challenging metrics to manage. In this joint webinar between Cherwell Software and BeyondTrust, we will explore how privileged access, remote support, and a more productive service desk can meet the rising bar of employee expectations.
Michael champions creative solutions to solve Cherwell customers' challenges through technology integrations. He works across functions with solutions engineering, product, communications, and demand generation teams to develop joint offerings with Cherwell’s technology partners. He holds an MBA from University of Colorado and a BS in Information Systems Engineering from United States Military Academy at West Point.