Employee Satisfaction

  • Recorded on 08/21/2019
  • Duration - 30 minutes
  • On-Demand Webinar
Cherwell Webinar
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The Gold Standard of ITSM Metrics

More than ever, employee satisfaction is a key performance metric for the IT service desk – and one of the most challenging metrics to manage. In this joint webinar between Cherwell Software and BeyondTrust, we will explore how privileged access, remote support, and a more productive service desk can meet the rising bar of employee expectations.

This webinar explores:

    • IT service desk productivity contributes to employee satisfaction.
    • Remote support and privileged access products improve IT service desk’s first contact resolution rates.
    • Your organization’s IT service desk can leverage remote support and privileged access to empower employees and streamline the incident process for the end-user and the technician.