Employee Satisfaction

Recorded on 08/21/2019
Duration - 30 minutes
On-Demand Webinar

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The Gold Standard of ITSM Metrics

More than ever, employee satisfaction is a key performance metric for the IT service desk – and one of the most challenging metrics to manage. In this joint webinar between Cherwell Software and BeyondTrust, we will explore how privileged access, remote support, and a more productive service desk can meet the rising bar of employee expectations.

This webinar explores:

IT service desk productivity contributes to employee satisfaction.
Remote support and privileged access products improve IT service desk’s first contact resolution rates.
Your organization’s IT service desk can leverage remote support and privileged access to empower employees and streamline the incident process for the end-user and the technician.

Featured Speaker

Michael Euperio

Director of Technology Alliances, Cherwell Software

Michael champions creative solutions to solve Cherwell customers' challenges through technology integrations. He works across functions with solutions engineering, product, communications, and demand generation teams to develop joint offerings with Cherwell’s technology partners. He holds an MBA from University of Colorado and a BS in Information Systems Engineering from United States Military Academy at West Point.