Elevating the Student Experience with Smarter ITSM

  • Recorded on June 13, 2019
  • 60 minutes
  • On-Demand Webinar
Cherwell Webinar
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Learn how the University of Missouri is Making the Grade

The rapidly increasing digital demands of higher education make a modern approach to service management more important than ever. As textbooks give way to mobile devices and online curriculums, and faculty and students engage in virtual meeting spaces, higher ed IT teams must pioneer new approaches to support expanding digital needs across campus.

In this webinar, join Megan Hartz, Associate Director of Infrastructure and Service Management at the University of Missouri, to explore:

  • Higher ed trends that require IT teams to evolve their ITSM practices
  • How the University of Missouri has improved the student and faculty experience through automation, self-service, and more 
  • The creation of workflow automation solutions for non-IT departments (including a DNA sequencing process for their research center) 
  • Best practices and specific guidance you can apply to your campus to improve the user experience

Watch the webinar now!