Enterprise Service Management: A Look at the Forrester Wave with Charles Betz

  • Recorded: Thursday, October 4, 2018
  • Duration: 56 mins
View the Webinar Recording

Enterprise service management solutions have expanded service thinking beyond IT. Vendor solutions enable organizations to broadly apply service management practices to the rest of the business, uncovering new value and improving service experiences across IT and non-IT business units.

Forrester Research recently completed the first comprehensive survey covering 13 major ESM vendors. Join Charles Betz, Principal Analyst with Forrester, for an inside look at the latest Forrester Wave: Enterprise Service Management.

Charles Betz
Principal Analyst, Forrester

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Agenda

9:30 am
10:00 am
10:30 am
12:00 pm
1:00 pm
2:30 pm
3:00 pm
Check-in
Meeting Starts/Introductions
Customer "Show and Share"
Lunch
Roundtable Discussion
Next Meeting Planning
Happy Hour Social Networking