ITIL 4 is Here!

  • Recorded on March 19, 2019
  • Duration - 59 minutes inc. Q & A
  • On-Demand Webinar
Cherwell Webinar
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How to Apply Service Value Chain Guidance for Maximum Business Impact


The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, design, transition, and operation, plus continual service improvement (CSI). The ITIL 4 service value chain offers a new approach to managing services within IT that transcends traditional silos and drives significant benefits to the business. 

In this ITIL-4-focused webinar, Stephen Mann of ITSM.tools and Matt Klassen of Cherwell will discuss the most significant changes to ITIL v3, including: 

This webinar explores:


  • An overview of the ITIL 4 service value chain, what it includes, and how it differs from v3
  • Guidance for applying the ITIL value chain to IT, and the benefits of doing so
  • How the ITIL value chain can be applied to other areas of the business to support enterprise service management or digital transformation strategies