IT Service Transformation - How to Make Work Flow Across the Enterprise

  • Recorded: Thursday, November 15, 2018
  • Duration: 58 mins
  • On-Demand Webinar
View the Recording

As digital transformation moves from vision to reality, many organizations are still struggling with manual, disconnected processes. Gaps between systems, people, and functional groups stifle the cross-functional innovation needed to produce true transformation.

IT teams that are leading the charge in the digital era are adopting solutions that integrate systems, automate enterprise-wide workflows, and offer a collaboration platform that transcends functional silos. They are automating key processes across IT, PMO, HR, Security, and Facilities.

Join IT leaders for a discussion on creating a unified service experience, boosting productivity, and making work flow.

Guest speakers:

Mike Johnson, ITSM Administrator,Wendy's International
Mike Johnson is the Primary ITSM Administrator and Developer for Cherwell at the Wendy’s International Corporate Office. Mike attended Ohio Wesleyan University and received a Bachelors Degree in Psychology with a primary focus in survey methodology and research based data collection. He has 6 years of experience with the Wendy’s brand and started out as a level one support technician. His other roles have included Data Analyst and Workforce Management Scheduler.

Pulin Bhatt, Director of Client Services, University of Texas at Dallas
Pulin Bhatt is the Director for Client Services in Office of Information Technology at University of Texas - Dallas. In his current role he oversees the Service Desk, Desktop Support, AV Technologies, Labs, and ITSM. In the past, Pulin has held various roles supporting End User Technology in different industries like Finance, Legal, and Corporate. Pulin holds an undergraduate degree in MIS and an MBA from Texas Tech University. Pulin is passionate about service excellence and bridging the gap between technology and those who use it.

Ryan Mulvaney, Principal Consultant, Enterprise Service Management Practice, Business Forward


9:30 am
10:00 am
10:30 am
12:00 pm
1:00 pm
2:30 pm
3:00 pm
Meeting Starts/Introductions
Customer "Show and Share"
Roundtable Discussion
Next Meeting Planning
Happy Hour Social Networking