The Adaptive Service Desk

  • Recorded on 07/21/2020
  • Duration - 45 minutes
  • On-Demand Webinar
Cherwell Webinar
View the Webinar

Hosted by Isaac Sacolick, Founder & President of StarCIO

Are you interested in how IT service desks are transforming to deliver great employee experiences and support integrated workflows?

Or maybe you're curious about how IT service desks responded to the shift to remote working?

Isaac will answer these questions and more in the readout from our recent research with PowWow Mobile that covers the challenges and opportunities for IT service desks to enable safe, productive, and reliable employee experiences. Be the first to hear the results and receive the whitepaper following the webinar.

This webinar explores:

  • How the service desk can meet evolving and demanding employee expectations
  • Enterprise focus on managing a remote workforce – and the role of service management
  • How the service desk can optimize employee productivity, safety, and quality
  • Why an integrated service desk moves the needle from responsive to predictive to adaptive
  • The impact low-code technology has on service desk maturity