Take the Pain Out of ITSM Tool Selection

  • Recorded on 6th June 2019
  • Duration - 62 minutes
  • On-Demand Webinar
Cherwell Webinar
View the Webinar

5 Tips to Simplify the Process

The IT industry continues to see a high level of IT service management (ITSM) tool churn, along with the associated pain. In order to stop this cycle of tool replacement, and to achieve your goals, your IT team needs to optimize its approach to ITSM tool procurement, delivery, and use—starting with getting the ITSM tool selection process right.

Please join this webinar with Stephen Mann, of ITSM.tools, to understand how to select the ITSM tool that best fits your organization’s goals, maturity level, and budget. It will include valuable takeaways, such as:

This webinar explores:

  • The most common reasons for ITSM tool replacement
  • How to create an RFP that focuses on desired outcomes, not just features and functions
  • The key capabilities required for modern—and ongoing—ITSM success