The Evolving IT Service Organization

  • Recorded: Dec 4 2018
  • Duration: 1 Hour
  • On-Demand Webinar
View the Webinar

From Silos to Business Shared Services

Internal technology service providers are facing a period of major change and transition as they look for ways to support growing business demands coming from digital transformation, address technical debt, and find answers to the trend of increased use of shadow IT.

These driving forces, as well as many others, are putting internal IT functions under intense pressure to rapidly transform their processes, culture, and technology platforms from a silo-based technology operating model to a shared services approach. This approach lowers variability, complexity, and risk to achieve greater scalability and improved cost.

In this webinar, Troy DuMoulin, Pink Elephant & Matt Klassen, Cherwell will discuss the evolutionary stages that organizations follow as they move from a silo-based culture to a shared services model.

Guest Speaker:
Troy DuMoulin
VP, Research & Development
Pink Elephant
ITIL 4 Lead Architect & Contributing Author

Troy is considered by many to be one of the world’s foremost ITIL and ITSM experts and is a lead architect of the brand-new ITIL 4 certification scheme. A passionate and experienced executive consultant, Troy is always willing to use his extensive background to share what he knows and is always on the hunt for more knowledge. Troy is a frequent speaker at ITSM events, is an ITIL 4 contributing author, has contributed to several books based on ITSM and Lean IT concepts, and maintains a blog that is one of the industry’s most popular and informative.

Key takeaways from this session will include:

  • How organization establish process coherence in a complex supply model
  • The role of a Service Management Office when establishing a shared service approach
  • The transition from an IT shared services to a business shared services model.