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The Future of ITSM - From Process to Value Stream


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The third major industrial revolution.

Several years ago, IT organizations were focused on quality. But, the financial crisis of 2008 changed that focus to cost. Today, in 2018, IT organizations are forced to find a balance between quality and speed, while also justifying cost. However, complicating this tricky balancing act is the fact that the only constant in IT Service Management is change.

Driving this fast pace of change are external forces including cloud, global supply, automation, and competition. Join Senior Product Marketing Manager, Cherwell Software, Chuck Darst, and Troy DuMoulin, VP of Research and Development at Pink Elephant, as they discuss these challenges in what Troy calls the third major industrial revolution.