You are what you measure

  • Recorded on Tuesday, 9th April 2019
  • Duration - 61 minutes
  • On-Demand Webinar
Cherwell Webinar
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A discussion on meaningful ITSM KPIs

Setting the wrong goals and measuring the wrong metrics wastes time and creates inefficiency you can't afford in today's digital workplace. After all, you are what you measure, so measuring the right things - the things that will move IT and your business forward - is paramount!

This webinar explores:

  • Top metrics that form the foundation for service desk performance
  • Service desk measures that you might not have thought of 
  • ITSM KPIs that could lead down a dead-end