What's New in Cherwell Service Management 10.2

  • Tuesday, February 23, 2021
  • 11:00 AM ET | 10:00 AM CT | 9:00 AM MT | 8:00 AM PT | 16:00 GMT
  • Live Webinar
Cherwell Webinar
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CSM 10.2 is Here

Cherwell Service Management 10.2 introduces powerful new platform intelligence capabilities and an enhanced user experience. Join us for an overview of these exciting new features.

Plus, we will look at other new features and enhancements, including improved Business Object Lifecycle Monitoring, Network Monitoring, Event Management and more.


In this webinar, we will explore:

  • The new Machine Learning Categorization capability, which will help you resolve incidents and fulfil requests faster and with fewer problems along the way
  • Enhanced Related Item Search and Navigation capability, with better integration of knowledge with ticket resolution.
  • An accelerated Approvals process, with new smart features to keep approvals on track
  • A new consolidated Blueprint feature, enabling you to manage all changes between systems in a single blueprint