Cherwell Virtual Agent (CVA)

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Bring the power of Natural Language Processing to your Cherwell Service Management Environment with the Cherwell Virtual Agent (CVA). Just say what you want to do and CVA goes to work, leveraging IBM’s Watson AI technology to instantly provide knowledge support or implement the automated next step defined within the service catalog.

Cherwell Virtual Agent learns as it goes, leveraging built-in intelligence to deliver:

  • An intuitive chatbot interface
  • A fast and friendly self-service experience
  • Automation of tedious administrative tasks
  • Accelerated resolution of incidents
  • Enhanced productivity and job satisfaction

Let us show you how CVA can transform your service management experience one simple request at a time.