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AutomationEdge is a leading Robotic Process Automation (RPA) product which provides solutions to automate Service Desk tickets, IT & Business Processes. AutomationEdge helps companies automate repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. Tasks include:

  • Employee Onboarding and Off-boarding: Creation/deletion of Domain User and Email box, add/modify distribution list etc.
  • Access management: Access to a shared folder, printers, database, software like HRMS, SVN, Salesforce etc.
  • Incident Resolution: Server restart, service restart, disk clean-up, password reset, unlock user account.
  • Periodic backup of the database server, file server etc.
  • Remedial actions for the events received from event monitoring tools