With the emergence of next-generation technologies such as artificial intelligence, machine learning, and natural language processing, ITSM leaders and practitioners have the unique opportunity to radically transform their service management practices. Unfortunately, IT organizations that rely on rigid or legacy tools and processes will find themselves at a significant disadvantage as the workforce becomes more self-sufficient and expects a more personalized, frictionless experience.
In order for IT teams to remain relevant in this changing paradigm, the effort to modernize must begin now. In this white paper you'll learn:
