How is AI Reshaping ITSM, the Enterprise, and the Role of IT?

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Read the 2018 AI Research Study for Service Management Leaders

Are you responsible for—or interested in—pioneering the use of AI within IT and enterprise service management? If so, you won't want to miss this ground-breaking research exploring AI adoption rates and sentiment among IT leaders, commissioned by Cherwell and IDG Connect. The survey, conducted among 260 IT decision makers, reveals:

  • Current AI adoption rates and future plans to implement within IT
  • Common AI use cases within service management
  • Top challenges for AI adoption, along with corrective actions
  • Success drivers and criteria for AI implementation

How do your own AI plans compare with those of your peers? Download the AI research study today to find out!