IT service desks increasingly face pressure to maintain excellent customer service, meet business goals and implement new technology. Often, trying to balance these responsibilities can lead to overly complex and redundant processes that can overwhelm your service desk. How do you simplify and remain ITIL compliant in this dynamic environment? Our new white paper “ITIL Made Easy: ITSM Processes and Best Practices” details the step-by-step process to achieving ITSM success using the ITIL framework as your guide.
This whitepaper explains how to:
How might improving the integration of people, processes and technology move your organization ahead? Use this guide to develop the right formula for your IT service desk.