WHITE PAPER

Modernizing the IT Service Desk: Enabling Great Employee Experiences

Modernizing the IT Service Desk: Enabling Great Employee Experiences
Download the White Paper

Are you interested in how IT service desks are transforming to deliver great employee experiences and support integrated workflows?

In a recent study by Isaac Sacolick of StarCIO on behalf of Cherwell and our technology alliance partner PowWow Mobile, he surveyed business executives to address the following:

  • How the service desk can meet evolving and demanding employee expectations
  • Enterprise focus on managing a remote workforce, and the role of service management
  • How the service desk can optimize employee productivity, safety, and quality
  • Why an integrated service desk moves the needle from responsive to predictive to adaptive
  • The impact low-code technology has on service desk maturity

This white paper outlines the research findings and best practices for the practical implementation of technology that enables great employee experiences. To get your complimentary copy, tell us a little bit about yourself, and you’ll be on your way!

About the Author

Isaac Sacolick is the Founder and President of StarCIO, a services company that helps clients succeed with data and technology while executing smarter, faster, safer, and more innovative transformation programs. Isaac is a successful CIO who has led digital transformation, product development, innovation, agile management, IT operations, and data science programs in multiple organizations. Listed as a top digital influencer at IDG and top social CIO at Huffpost and Forbes, Isaac is a best selling author, speaker, and CIO on digital transformation, AI, devops, and other leadership topics.